Shipping Your Jewelry

Each Shana Kroiz piece is made, packed, and shipped with care. Because many designs are handmade or made to order, we’ve outlined the details below so you know what to expect from purchase to delivery. If you have a specific deadline, shipping question, or special circumstance, please contact us before placing your order and we’ll be happy to help whenever possible.

In-Stock Pieces: Ship within 2 to 6 business days via insured ground shipping.

• Made-to-Order Pieces: 4-6 weeks to create, then ship via insured ground shipping.
  
• Custom Pieces: Timelines are discussed during the consultation process.

Please note that shipping times shown at checkout refer to carrier transit time after your order has shipped. They do not include production time for made-to-order or custom pieces.

Orders shipping within the continental United States receive complimentary insured ground shipping unless otherwise arranged. We prefer UPS for most shipments, though we may use another trusted carrier when it better suits the destination, timing, or value of the order.

Orders shipping to Hawaii, Puerto Rico, U.S. territories, and other non-continental U.S. destinations are calculated at checkout based on the destination address and available carrier services.

You will receive a confirmation email with tracking information once your order has shipped.

For the security of your order, signature confirmation is required on most shipments.

We are happy to offer international shipping to select countries where available. Shipping options and rates shown at checkout are based on the destination address, order value, and available carrier services.

Customs duties, import taxes, brokerage fees, VAT, tariffs, and any other import-related fees may be assessed by the destination country or carrier. These charges are the responsibility of the buyer unless otherwise stated at checkout or arranged with us in advance.

For certain high-value orders or destinations with carrier restrictions, additional shipping review may be required before your order can be fulfilled. In rare cases, shipping options or costs may need to be adjusted to ensure your order can be shipped securely and appropriately insured. If any changes are needed, we will contact you before shipping.

International delivery timelines are estimates and may be affected by customs processing, carrier delays, or local import requirements beyond our control. If you have questions about shipping to your country before placing an order, please contact us and we’ll be happy to help.

If you require a piece by a specific date, please contact us prior to purchase. We will do our best to accommodate rush requests when possible.

If a package is refused, unclaimed, returned due to an incorrect address, returned after missed delivery attempts, or returned because duties, taxes, or import fees were not paid by the recipient, the package may be returned to us by the carrier.

Please note:

• Signature confirmation is required on most shipments for the security of your order.
  
• Original shipping costs are non-refundable, including the actual cost of shipping when complimentary shipping was offered at checkout.
  
• Return shipping charges, carrier fees, brokerage fees, customs fees, the actual cost of any complimentary shipping, or other costs incurred as a result of the return may be deducted from any refund or store credit.
  
• If a package is not returned to us, or is abandoned, destroyed, or held by customs due to non-payment of duties, missed delivery attempts, or import-related fees, we may be unable to issue a refund.
  

We recommend keeping an eye on your tracking information and reviewing your country’s import policies before placing an international order.

Monday through Friday, 9am to 5pm ET

Closed on federal holidays

For any questions please contact us.