Privacy Policy
At Shana Kroiz Jewelry, your privacy matters. This policy explains what information is collected through this website, how it is used, and the choices you have regarding your information. By using this website or placing an order, you agree to the practices described below.
Information I Collect
When You Purchase: Name, shipping address, billing address, email, phone number
When You Subscribe: Email address, name (optional)
When You Browse: Basic analytics about pages visited, time on site, and general location (city/state level)
How I Use Your Information
- Process and ship orders
- Send updates about your order status
- Respond to questions or customer service requests
- Share studio news and new pieces, only if you subscribe
- Improve website performance and user experience
- Prevent fraudulent activity and maintain website security
- Comply with legal and tax obligations
What I Don't Do
I do not:
- Sell your information
- Rent or trade your information to third parties
- Share your information except when necessary to process orders or operate the website
- Send marketing emails unless you subscribe
Information may be shared with trusted service providers such as payment processors, shipping carriers, website platforms, and email services as needed to run the business.
Email Communications
Order Updates
You'll receive emails related to your order, including confirmations, shipping updates, and customer service communications. These emails are necessary while your order is active.
Studio News
Studio updates and marketing emails are only sent if you subscribe. You can unsubscribe anytime using the link included in every email.
Payment Security
All payments are processed through Shopify's secure payment system. Shopify is PCI DSS compliant, meaning it follows strict industry security standards for handling payment data.
I never store your full credit card information.
Third-Party Services
This website uses trusted third party services to operate certain functions, including:
- Shopify for website hosting and payment processing
- UPS and other shipping carriers for delivery services
- Klaviyo for email communications, if you subscribe
- Google Analytics for anonymous website usage data
These services maintain their own privacy policies and security practices.
Your Rights
You may request to:
- Access the information I have about you
- Correct inaccurate information
- Delete your information, except where records are legally required for tax or business purposes
- Unsubscribe from marketing emails at any time
To make a request, please contact me directly.
Data Retention
Order information is generally kept for seven years for tax and accounting purposes.
Email subscription information remains on the mailing list until you unsubscribe.
Analytics data is retained for up to 26 months.
Changes to This Policy
I may update this policy occasionally. If there are significant changes, I'll email subscribers. The current version is always posted here.
Contact Me
Questions about privacy? Send us a message on out Contact Page.
Last updated: May 2026